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ETHICS AND PRIVACY CODE
DUTIES TOWARDS THE PUBLIC
1. The Spanish Institute will support every measure likely to improve the
quality and availability of professional services in the field of language
learning and teaching, translation and interpretation.
2. The Spanish Institute will help foster public understanding of the nature
and objectives of the services The Spanish Institute offers.
COMMITMENTS
General
The Spanish Institute will:
Promote the Spanish language and culture.
Deliver service excellence.
Provide learning opportunities.
Add educational value.
Treat clients with courtesy and respect.
Demonstrate integrity.
Maintain the highest teaching standards.
Commitment to pedagogical excellence.
Compliance with professional standards and practice.
AVAILABILITY AND DILIGENCE
The Spanish Institute will:
Display reasonable availability and diligence.
Provide a client with all the explanations necessary to the understanding and
appreciation of the services rendered.
Not unilaterally terminate a mandate unless The Spanish Institute has sound and
reasonable grounds for doing so.
REMUNERATION
The Spanish Institute will promptly inform a client of the scope, terms and
conditions of the mandate conferred on, and will obtain the client’s agreement
with respect to such scope, terms and conditions.
The Spanish Institute will inform the client of the approximate anticipated
cost of its services, except where it may be reasonably assumed that the client
has already been so informed.
The Spanish Institute will charge fair and reasonable fees for the professional
services rendered
Fees are fair and reasonable if they are warranted in the circumstances and are
proportionate to the services rendered.
In particular, The Spanish Institute will take the following factors into
account when determining its fees:
1. Qualifications and experience.
2. The time required to execute the mandate.
3. The complexity of the mandate.
4. The scope of the mandate.
5. The liability assumed.
6. The need to perform unusual services or services requiring exceptional
competence or speed.
The Spanish Institute will not charge interest on outstanding accounts without
first duly notifying its client. The Spanish Institute will charge a reasonable
rate of interest on overdue accounts.
PROFESSIONAL SECRECY
The Spanish Institute will respect the secrecy of all confidential information
obtained in the practice of its services.
The Spanish Institute may be released from professional secrecy only with the
client’s authorization or when so ordered by law.
The Spanish Institute will not have indiscreet conversations about a client or
the services rendered to a client.
The Spanish Institute will not make use of confidential information to the
detriment of a client or with a view of obtaining, directly or indirectly, a
benefit for the Spanish Institute or for another person.
The Spanish Institute will not divulge confidential information received in the
performance of their duties.
ACCESSIBILITY OF RECORDS
The Spanish Institute will respect the client’s right to take cognizance of the
documents concerning her/him that are kept in any record created with respect
to her/him and to obtain copies of those documents.
PRIVACY POLICY
The Spanish Institute adheres to a privacy policy, in accordance with federal
legislation.
The Spanish Institute is committed to respecting the privacy of its customers
and recognizing the need for appropriate protection and management of
personally identifiable information.
TRADEMARKS
Trademarks and trade-names used by The Spanish Institute of Manitoba are
proprietary to The Spanish Institute of Manitoba. Except as may be expressly
provided, nothing contained in any materials issued by The Spanish Institute
shall be construed as conferring any license or right under copyright or other
intellectual property rights.
COPYRIGHT NOTICE
The materials of the Spanish Institute of Manitoba are protected by copyright
and other laws. All rights reserved.
RIGHTS RESERVED
Any rights not expressly granted are reserved.
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